Michael D. Jenkins
Sales & Executive Management Leader | Freight Brokerage GM | Revenue Growth & Operations
Highly respected and performance-driven sales and executive management professional with an impressive record of establishing and developing strategic relationships within emerging and mature markets. A take-charge leader and an exceptional communicator recognized as a valuable company resource to drive business growth initiatives.
✓ Core business processes
✓ Revenue growth✓ Executive leadership✓ Ops + process✓ Strategic partnerships✓ Customer success
Current role
General Manager • Wheelhouse Logistics
Focus
Growth, Ops excellence, EOS execution
Professional experience
Click a role to expand details
Wheelhouse Logistics
Wheelhouse Logistics
General Manager
- Oversee company-wide performance across sales, operations, accounting, and agent programs, aligning departments to strategic goals.
- Build core business processes and reporting structure using EOS Traction execution to drive accountability and cross-functional clarity.
- Manage vendor relationships, tech stack implementation, and financial oversight to support scalable operations.
- Structure KPIs and dashboards to monitor service levels, margin performance, and customer growth.
- Lead agent recruitment, onboarding, and enablement to expand reach and diversify revenue streams.
Vice President, Sales
- Built and led core sales infrastructure: outreach campaigns, lead generation strategy, and CRM architecture.
- Developed scalable sales motions, activity tracking, and reporting to drive pipeline growth and accountability.
- Structured inbound/outbound processes for reps and agents; aligned performance metrics with revenue goals.
- Launched and optimized sales tech stack, improving visibility into conversion rates and rep productivity.
- Collaborated with leadership to align sales with operations and financial targets for sustainable growth.
Drake Software
Drake Software
Director, National Accounts
- Created and led a new revenue team of sales account managers focused on retaining and growing nationwide customers.
- Owned personal and team quotas on new national accounts; established lasting relationships with revenue partners and technology businesses.
- Partnered with internal development teams to identify target customers and implement creative approaches to expand customer footprint.
- Reported directly to the company CRO.
Sales & Systems Consultant
- Drove sales and new business development for tax and accounting software platforms; traveled nationally to develop and close opportunities.
- Consistently met or exceeded aggressive sales targets month-over-month and year-over-year.
- Led weekly in-person product seminars to position and close new business.
- Represented the company at annual industry trade shows as a product SME.
Sr. Government & Industry Liaison
- Served as governmental and industry liaison while also directing the web analysis team.
- Represented the company at board meetings and events with the IRS, HHS, and U.S. Treasury leadership in Washington, DC.
- Collaborated with executives across tax, accounting, software, security, and banking industries on best practices for working with agencies.
- Board Member: CERCA and Free File Alliance.
Director, Web Analysis & Systems Assurance
- Stood up the company’s first technical analysis team to create requirements with development staff; supervised a 10-person team.
- Led testing of web products prior to launch; served as interface between business units, technology teams, and support teams.
- Developed and directed thousands of mock tests across browsers and newly released platforms.
Director, Customer Relationship Management Team
- Directed an 8-person account management team handling escalation calls through resolution; led hiring, training, and performance management.
- Built the department from the ground up: policies, procedures, and annual plan.
- Spoke at annual customer training (500–800 attendees) on tax laws, software enhancements, and market change.
- Supported complex customer issues including legal disputes, fraud, and subpoena requests from IRS, CID, FBI, and SBI.
Account Manager, CRM Team
- Provided remote support to the company’s largest multi-site accounts; primary point of contact for customer needs.
- Developed new training programs and utilities to improve CSR training efficiency.
- Supported large franchisee/franchisor/corporate-owned operations in retail tax preparation and accounting.
- Participated in onsite client meetings to qualify and plan software enhancement needs.
Research & Development Specialist
- Assisted programmers with software development and R&D; built tools to improve CSR training efficiency.
- Provided technical support to clients remotely.
Experience timeline
A quick view of the journey
General Manager
Jan 2025 – Present
EOS Traction execution
KPI systems
Agent enablement
Vice President, Sales
Sept 2023 – Jan 2025
Sales infrastructure
CRM architecture
Pipeline reporting
Director, National Accounts
Oct 2021 – Sept 2023
New revenue team
Retention & expansion
CRO reporting
Sales & Systems Consultant
May 2015 – Oct 2021
National sales
Product seminars
Trade shows
Government & Industry Liaison / Web Analysis Leadership
2010 – 2015
IRS / HHS / Treasury
Board engagement
Quality & assurance
CRM Leadership & Account Management
2003 – 2010
Team leadership
Escalations
Training
R&D Specialist
Jan 2001 – Jan 2003
Tools & utilities
Client support
Dev collaboration
Key skills
What I’m known for
Leading empowered teamsCustomer needs analysisConsultative sales approachCross-functional team leadershipCustomer acquisition & retentionEnd-to-end sales & project managementStrategic alliances & partnershipsSystems integration (software & hardware)Data collection, analysis & reportingEOS Traction execution execution
Tech
From the resume
Salesforce
HubSpot
QuickBooks
Microsoft 365 Admin
Google Workspace Admin
HTML
Visual Basic
VB.Net
ASP.Net
Java
ORACLE9i
DOS
Linux
Education
Academic background
Western Carolina University
Southwestern Community College